Refund policy

1. General principle

smartapp.az provides a 14-day free trial, so users can review the core service before making a payment.

A balance top-up is not added to the user balance until it is reviewed and approved by smartapp.az.

2. Activated services

Once a subscription plan is activated using the balance, the service is made available immediately. For this reason, payments for activated plans are non-refundable.

Before choosing a plan, users must review the plan duration, price and terms. Confirming the purchase authorizes deduction from the balance.

3. Exceptions

Refunds may only be considered in the following cases:

• the payment was approved but the service was not provided due to technical reasons
• the same payment receipt was mistakenly approved more than once
• a refund is required by the laws of the Republic of Azerbaijan

4. Rejected receipts

If smartapp.az cannot verify the payment or the receipt details do not match, the request may be rejected. In this case, the user balance is not changed.

The rejection reason is shown in the user panel. The user may submit a new request with correct payment proof.

5. Requests

Refund or correction requests must be sent through support channels and should include the restaurant name, amount, date and receipt details.

Approved corrections are recorded in the balance ledger as a separate transaction.